A Short web server hosting Summary

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Having issues with random downtime or errors with your web site, but every time you contact hosting support they say:

> Just to refresh your memory I am pasting our email exchange

> and how I was solicited to purchase hosting from you, which

> I obviously did, tried to make it work, and when I saw that

> there was no way to make it work I requested a refund -

> money back, whatever you wish to call it. The hosting that I bought

> from you was in the price range that I paid with Earthoster.

> When I saw that it didn’t work, you told me that this is not a reseller

> account and to buy a reseller one. Unfortunately your prices

> are way to high and we chose to call it quit, and leave.

>

> I was told to wait until Monday and when I requested it again

> on Monday (yesterday) I received your email bellow??

> So, as you can see, I really do not plan to give you my cash

> as a present, and am requesting refund ASAP.

>

> Your answer here:

>

> “>> Your account does not qualify for the refund as you are not the first

> time

>>> tryer of the server. Refunds and money back guarantee is only offered

>>> to

>>> brand new members who had no connection with the service. You were a

>>> hosted on our server before therefore you are no longer considered a

>>> new

>>> member of the service.”

>

> is definitely not correct, and I will fight it until I see my money back.

> Not only, I am telling you that I will make this entire story known

> online, and how you threat your customers, and try to cheat also.

> If you do not issue the refund I’ll send this story to my credit card

> within a few hours from now.

>

> Reply and refund my money ASAP please

>

> Thank you

> ……………………

>

>

> “……………

> Date: Fri, 2 Feb 2007 16:47:03 -0500

> Subject: Fw: Biggest-Hosting:Contact Us.

> To: …………………

> From: “………………

>

> Hi,

>

> In order to help I need to know from whom did you purchase that reseller

> account?

>

> Best Regards,

> Biggest-Hosting.com

> ………………….

>

> Date: Fri, 2 Feb 2007 18:58:57 -0500

> Subject: Re: Fw: Biggest-Hosting:Contact Us.

> To: ………………………

> From: “……………..

>

> Sites are saved in the back up server for the next 48 hours. So you

> have to order a plan within that range for us to still have your files.

>

> Best Regards,

> Biggest-Hosting.com

> ………………..

>

> Date: Fri, 2 Feb 2007 17:33:34 -0500

> Subject: Re: Fw: Biggest-Hosting:Contact Us.

> To: ………………………

> From:………………

>

> Earthhooster has cancelled with us, therefore all his accounts are in

> the process of getting deleted. If you like to have your sites back

> online please sign up for any of our reseller plans. We will also move

> your sites to a faster server.

>

> Best Regards,

> Biggest-Hosting.com

> ………………..

>

> Date: Fri, 2 Feb 2007 18:14:23 -0500

> Subject: Re: Fw: Biggest-Hosting:Contact Us.

> To: …………………..

> From: “…………………..

>

> He already canceled and his billing date has expired. As you see your

> sites are already offline.

>

>

>

> Best Regards,

> Biggest-Hosting.com

> ……………….

>

>

>

> Date: Sat, 3 Feb 2007 10:24:41 -0500

> Subject: Re: Fw: Biggest-Hosting:Contact Us.

> To: ………

> From: “support@……..

>

> Hi,

>

> In order to have more than one domain hosted you need to click addon

> domain icon in the cpanel. Then paste that other addon domain and

> point

> it to a different folder where that other domain’s files are hosted

> in.

> That way each addon domain wil have its own different location and one

> hosting account will support multiple domains.

>

> Yes, your password can be rest for all those account that were hosted

> under your reseller so you can download them and upload them to your

> regular hosting account. But you will have to change folders so each

> site is in a different folder to have multple domains in one account.

>

> Best Regards,

> Biggest-Hosting.com

> …………

>

>

>

> From: “………………..

> To:
> Sent: Tuesday, February 06, 2007 7:40 AM

> Subject: Re: Re: Fw: Biggest-Hosting:Contact Us. MONEY BACK GUARANTEE REQUESTED ASAP!

>

>

>> Well mister,

>>

>> I definitely hope that you are making a joke.

>> I had never heard of you people nor of your web site

>> until you started soliciting me to buy your hosting

>> or, otherwise you will delete my sites from the server.

>>

>> For your info - I was hosted with EartHoster and never

>> with you. Never any dealings with you, so I can never be

>> an existing client of yours! And you are trying to steal my money!

>>

>> You are trying to turn things your way, and keep my money

>> but it will not work as this is CHEATING!

>> It is stated on your site that I have money back guarantee

>> and I want to leave, and with my money

>>

>> As I purchased an account that I thought was a reseller

>> account and it was not. I tried to make it work and could

>> not use add on feature you have. End of story. I am gone

>> and I demand my money back.

>>

>> I will otherwise make this story known online, write

>> about it on forums and on my web hosting blog, and

>> will call my credit card to have my money refunded.

>>

>> Answer and refund my money ASAP please

>>

>> Thank you

>>

>> …………

>>

>>

>>

>>

>> —– Original Message —–

>> From:
>> To:
>> Sent: Tuesday, February 06, 2007 5:01 AM

>> Subject: Re: Re: Fw: Biggest-Hosting:Contact Us.

>>

>>

>>> Hi,

>>>

>>> Your account does not qualify for the refund as you are not the first

>>> time

>>> tryer of the server. Refunds and money back guarantee is only offered

>>> to

>>> brand new members who had no connection with the service. You were a

>>> hosted on our server before therefore you are no longer considered a

>>> new

>>> member of the service.

>>>

>>> Best Regards,

>>> Biggest-Hosting.com

>>> ……….




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